1. Who is responsible for your data
Ezload Aktiebolag (org. no. 556346-4741), Skräddarödsvägen 7, 272 95 Simrishamn, Sweden, is the data controller for personal data processed in HumanLink (the app, humanlink.se and app.humanlink.se). In this policy “we” and “us” mean Ezload Aktiebolag.
Questions or requests about your data: info@humanlink.se.
This policy explains what we collect, why, who we share it with and what rights you have. It applies together with our Terms of Use.
2. What we collect and why
We only collect what we need to run HumanLink. The legal basis under the GDPR is shown for each purpose.
| Data | Examples | Why we use it | Legal basis |
|---|---|---|---|
| Account details | Name, email, phone number, profile photo, language | Create and run your account, contact you about it | Contract |
| Ads and offers | Task descriptions, photos, prices, area | Show your Ads and offers to other users | Contract |
| Location | Approximate or exact position, if you allow it | Show Ads near you and distances on the map | Consent (you can turn it off in your phone settings) |
| Messages | Chat messages between users | Let users agree on Tasks; prevent fraud and payments outside the app | Contract; legitimate interest (safety) |
| Payment details | Payment status, amounts, payout account (handled by Stripe) | Take payments and pay Helpers | Contract; legal obligation (bookkeeping) |
| Reviews and safety | Ratings, comments, reported Ads and blocked users | Build trust and keep users safe | Legitimate interest |
| Device and usage data | Device type, app version, IP address, technical logs, push notification token | Keep the app secure and working, send notifications, fix errors | Legitimate interest |
| Support requests | Emails and reports you send us | Answer you and handle complaints | Legitimate interest |
We do not sell your personal data and do not use it for advertising by third parties. We do not knowingly collect sensitive data such as health information; please do not include it in Ads or messages.
3. Who we share data with
- Other users. Your name, profile photo, reviews, Ads and approximate area are visible to other users. Your exact address and phone number are only shared if you choose to give them in the chat.
- Stripe processes card payments and Helper payouts. To receive payouts, Helpers verify their identity and bank details directly with Stripe, which handles that data under its own privacy policy.
- Service providers that host and run the app for us: MilesWeb (website, server and database hosting, United States), Google Firebase (push notifications), Google Maps (maps) and our app developer Heelf Infotech (India), which develops and supports the app.
- Authorities such as the police or the Swedish Tax Agency, when the law requires it.
- A buyer of the business, if HumanLink or Ezload Aktiebolag is sold or merged; you will be told in advance.
4. Transfers outside the EU/EEA
Our website and server are hosted by MilesWeb in the United States, so personal data is transferred outside the EU/EEA. Some other providers, such as Google, Stripe and our app developer in India, may also process data outside the EU/EEA. When that happens we make sure the transfer is protected, either because the European Commission has decided the country has adequate protection (for example the EU-US Data Privacy Framework) or through the Commission’s standard contractual clauses. Contact us for a copy of the safeguards.
5. How long we keep data
| Data | Kept for |
|---|---|
| Account, Ads, reviews | As long as your account is active, then deleted within 30 days of closing it |
| Chat messages | Deleted when a conversation has had no new messages for 90 days |
| Payment and booking records | 7 years, as required by the Swedish Bookkeeping Act |
| Device and usage logs | 90 days |
| Support emails | 24 months after the case is closed |
Reviews you have written may stay visible in anonymised form after your account is closed.
6. Your rights
Under the GDPR you have the right to:
- get a copy of the personal data we hold about you
- have incorrect data corrected
- have your data deleted, unless we must keep it by law
- restrict or object to processing based on our legitimate interest
- receive your data in a machine-readable format (data portability)
- withdraw consent at any time, for example to location access
Email info@humanlink.se to use your rights. We answer within one month. You can also delete your account in the app.
If you think we handle your data wrongly, you can complain to the Swedish Authority for Privacy Protection (IMY). We would appreciate the chance to fix it first.
7. Other information
Location and notifications. The app asks for permission before using your location or sending push notifications. You can change this at any time in your phone’s settings.
Cookies. The website humanlink.se does not use tracking or advertising cookies. It loads its font from Google Fonts, which means your browser sends your IP address to Google when you visit.
Security. Data is sent encrypted (HTTPS), access is limited to people who need it, and card details are handled only by Stripe.
Children. HumanLink is for people aged 18 and over. We delete accounts we find belong to someone younger.
Changes. We will tell you about important changes in the app or by email before they apply. The latest version is always at humanlink.se/privacy.html.
Last updated: 27 October 2026