1. About these terms
1.1 HumanLink (the “Service”) is provided by Ezload Aktiebolag, organisation number 556346-4741, Skräddarödsvägen 7, 272 95 Simrishamn, Sweden (“Ezload”, “we”, “us”). The Service includes the HumanLink mobile apps, the website humanlink.se and app.humanlink.se.
1.2 These terms apply to everyone who creates an account or uses the Service (“you”, “User”). By creating an account or using the Service you accept these terms, our Privacy Policy and any guidelines we publish in the app.
1.3 In these terms:
- Requester means a User who posts an “I need help” ad or accepts an offer to have a task done.
- Helper means a User who posts an “I can help” ad or makes an offer to carry out a task.
- Task means the help agreed between a Requester and a Helper through the Service.
- Ad means a request or offer of help published in the Service.
1.4 If you do not accept these terms, you may not use the Service.
2. What HumanLink is
2.1 HumanLink is a marketplace that connects people who need help with everyday tasks with people who can help. Through the Service, Users can publish Ads, send and accept offers, chat, pay and leave reviews.
2.2 Ezload is not a party to the agreement between a Requester and a Helper. When an offer is accepted, the agreement for the Task is made directly between those two Users. Ezload does not carry out Tasks, does not employ Helpers and is not responsible for how a Task is performed.
2.3 Ezload does not check every Ad, User or Task in advance and does not guarantee the quality, safety or legality of a Task, or that a User is who they claim to be. Use your own judgement before accepting an offer or letting someone into your home.
2.4 We may change, add or remove features of the Service at any time, for example to improve it or to comply with law.
3. Accounts
3.1 You must be at least 18 years old and legally able to enter into agreements to use the Service.
3.2 You may have one account only. The account is personal and may not be shared, sold or transferred.
3.3 The information you give us must be correct and kept up to date. Your name must be your real name.
3.4 You are responsible for everything done through your account. Keep your login details secret and tell us at info@humanlink.se straight away if you think someone else has used your account.
3.5 You can close your account at any time in the app or by emailing us. Tasks that are already agreed, and payments connected to them, must still be completed or settled.
4. Ads, offers and agreements
4.1 An Ad must describe the Task honestly and completely, including what is needed, where, when and the price offered. Photos must show the actual Task and may only include other people with their consent.
4.2 A Helper makes an offer through the Service. The agreement for the Task is made when the Requester accepts an offer. The price is the one shown in the accepted offer.
4.3 If the Task turns out to be materially different from the Ad, either User may decline to go ahead. Changes to the scope or price must be agreed in the HumanLink chat so there is a record.
4.4 The Requester must give the Helper safe access to the place where the Task is done and tell them about any risks they know of.
4.5 We may remove Ads that break these terms, are misleading or have expired.
5. Payments, fees and cancellations
5.1 All payments for Tasks must be made in the app. Payments are processed by our payment provider Stripe, and by paying or receiving payments you also accept Stripe’s terms. Ezload does not store full card details.
5.2 When an offer is accepted, the Requester pays the agreed price by card in the app. The Helper is paid out to their registered bank account after the Task has been marked as completed.
5.3 Fees. The Requester pays the agreed price and no extra fee. Ezload keeps a service fee of 20% of the agreed price, and the Helper receives the remaining 80%. For example, for a Task agreed at 500 kr, the Helper receives 400 kr. Current fees are always shown in the app before you confirm.
5.4 Cancellation.
- Before an offer is accepted, either User may withdraw at any time. After that, the Requester may cancel free of charge, with a full refund, until 12 hours before the agreed time.
- If the Requester cancels later, or the Helper arrives and cannot do the Task because of the Requester, the Helper receives 25% of the agreed price as compensation and the Requester is refunded the rest.
- If the Helper cancels or does not show up, the Requester gets a full refund. Repeated late cancellations or no-shows may lead to the account being suspended.
5.5 Paying, or asking to be paid, outside the Service for a Task found on HumanLink is not allowed. Costs for materials agreed in the chat may be settled directly between the Users.
5.6 If there is a disagreement about a payment, contact us before the payout is released. We may hold a payout while we look into it, but Ezload does not decide disputes about how a Task was performed.
6. Helpers
6.1 HumanLink is for private persons only. Helpers may not use the Service to run a business or offer help as a company or sole trader. Ezload may close accounts whose activity looks professional, for example because of how often or how much they take on.
6.2 Helpers must only take on Tasks they have the skills, tools and health to carry out safely.
6.3 Tasks that require authorisation are not allowed, unless the Helper holds the required authorisation and can show it. This includes fixed electrical installations, work on water or gas pipes in fixed systems, asbestos handling and demolition of load-bearing structures.
6.4 Tax. Helpers are responsible for declaring income from Tasks to the Swedish Tax Agency (Skatteverket) and, where applicable, for VAT. Requesters may also have reporting obligations when they pay a private person. See skatteverket.se for the current rules.
6.5 Insurance. Ezload does not provide insurance for Tasks. Each User is responsible for their own insurance. Home insurance and its liability cover (ansvarsförsäkring) may not cover paid work, so check with your insurer before you take on or order a Task. Damage caused during a Task is a matter between the Requester and the Helper.
7. What is not allowed
You may not use the Service to:
- post or carry out anything illegal, including stolen goods, weapons, drugs or work that breaks safety rules
- post Tasks involving alcohol, tobacco, prescription medicines or hazardous chemicals
- post fake, misleading or duplicate Ads, or Ads for advertising other services
- harass, threaten, discriminate against or mislead other Users
- collect other Users’ personal data or contact them for anything other than the Task
- get around the Service’s payments or fees, or create fake Tasks or reviews
- copy, scrape or interfere with the Service, or use it to send spam or malware
We may remove content and suspend or close accounts that break these rules (see section 9).
8. Reviews, chat and content
8.1 After a Task, Users can review each other. Reviews must be honest, based on the actual Task and free from personal attacks or personal data. You may not offer or accept anything in return for a review.
8.2 Use the HumanLink chat for all communication about a Task. We may automatically screen messages for spam, fraud and payments outside the Service, and may delete messages that break these terms. Conversations are deleted when they have had no new messages for 90 days.
8.3 You keep the rights to the text and photos you post. You give Ezload a free, non-exclusive, worldwide licence to use, display and adapt that content to run and promote the Service, for as long as it is in the Service.
8.4 HumanLink’s name, logo, app and website belong to Ezload. You may not copy or use them without our written permission.
9. Liability, disputes and other terms
9.1 Liability. The Service is provided as it is and as available. Ezload is not liable for the performance, quality or result of a Task, for damage or loss caused by one User to another, or for indirect loss such as lost income. This does not limit liability for intent or gross negligence, or rights you have under mandatory consumer law.
9.2 You are responsible for, and will compensate Ezload for, claims from others caused by your Ads, your content, your Tasks or your breach of these terms.
9.3 Suspension. We may suspend or close an account, with or without notice, if a User breaks these terms or the law, or puts other Users at risk.
9.4 Right of withdrawal. Under the Swedish Distance Contracts Act you can withdraw from your agreement with Ezload within 14 days. By asking for a Task to start within that period, you agree that the right of withdrawal ends once the service has been fully performed.
9.5 Changes. We may update these terms. We will tell you about important changes in the app or by email at least 30 days before they apply. If you keep using the Service after that, the new terms apply.
9.6 Disputes. Disagreements about a Task are first settled between the Users. If you have a complaint about Ezload, contact us at info@humanlink.se. Consumers may also turn to the National Board for Consumer Disputes (ARN). These terms are governed by Swedish law and disputes are settled by Swedish courts.
9.7 Contact. Ezload Aktiebolag (org. no. 556346-4741), Skräddarödsvägen 7, 272 95 Simrishamn, Sweden. info@humanlink.se
Last updated: 27 October 2026